002 Business Communication and Office Management: ¾ 100
of the course: The course will provide the students
with an elaborate knowledge of Office Management, Business Communication and
Report writing enabling them :
a.To develop their learning, reading,
listening, and writing skills and ability to communicate, represent and
reproduce whatever they have learnt on their respective fields of knowledge.
b.To understand and express their thoughts,
ideas and concepts in Office Management, effectively and smoothly.
c. To develop
efficient and effective command on the use of Office Management to meet their professional
d. To help
them acquire practical/written and oral communication skills.
e. To enable
them to develop communication skill effectively in various business situations.
Business communication (Marks – 50)
Communication : Theoretical aspects
002.01 Definition and significance of
communication, Systems and communication: System components, communication
components, Stimulus to communication, Sending messages, encoding and decoding
of messages with giving feed back, Organizational Communication Network, Its
special significance in corporate and multinational Business Organizations, The
use of communication by Management and the obstacles to effective
perspectives of communication: Forms and uses of Internal
communication: upward, downward, horizontal or lateral; External Communication
with Groups and Individuals; personal communication: Open Network and closed
ways of communication: Written, Oral, Face to Face and
Visual; Their forms, Significance and uses.
002.04 Written communication: Techniques of written communication, planning of writing, Implementing
the plan, Principles of effective writing, techniques of effective writing and
002.05 Oral communications: Verbal and Non-Verbal Communication; the use of graphic and visual aids,
Making successful presentations and brief details of each of the items.
002.06 The use of technology in communications: The Electronic device in written and Oral communications: brief details
of each of the items.
Special communication systems: Public
speaking, Documentation and Bibliography.
Employment Communication systems: Applications and Resumes,
Employment letters and Interviews etc.
(b) Communication: Practical Aspects:
Writing Business letters and Reports
*Drafting Business letters : The planning of
letters, Selecting Formats, Using the shortcut methods and above all Evaluating
*Characteristics of Business letters,
classifications of letters, purposes of various letters, Functions of the
First, Middle and last paragraph (s).
*Characteristics and drafting process of
positive letters, Negative letters, persuasive letters, Routine letters and
*The process of preparing Formal and
Informal Reports, Drafting Reports like Memorandum, Justification Reports,
Progress Reports, Credit Reports, Annual Reports and Technical Reports etc.
(c) Commercial terminology, Business Abbreviations
Bill of Exchange, letter of credit (LC), Chambers of Commerce and Industry
DCCI, FBCCI IFAC, SAFA, PIPFA, AATB. Various Business Pacts, Institutions and
organizations – National and International – GATT, WTO, WB, IDA, IFC, IMF, ADB,
DSE, CSE, SEC, EPB, TCB, BOI, PB, IPDCB, EPZ, NCBs & Private Banks, JBC
& SBC, ULC & IDLC, SAFTA, EFTA, EEC, NAFTA etc. Their brief history,
Perspective and activities.
Office Management- Marks – 50
An introduction to office Management
Meaning, objectives, importance and necessity.
1.02.Nature of office management.
1.03.Major functions of office management.
1.04.Scientific office management principles and
1.05.Different organization structure, factors,
advantages and disadvantages. Weakness and Organization chart.
Office and its functions
2.01.Meaning, objectives, function of office and
importance of office.
2.02.Principal organization of office work, position of office manager in
the organization, organization structure (organogram).
2.03.Ethics in the office, Business ethics and
business etiquettes and Reception in office.
2.04.Inter office relationship, coordination, mail
operations, handling, different office Correspondence.
Office organization on Management
3.01.Selection of office location, factors to be
consider in selecting building site.
3.02.Comparative study and final decision, the
layout of the office and layout factors.
3.03.Office environment, effects of the office
environment on employees.
3.04.Lighting, color consideration, noise control,
air conditioning and decoration.
3.05.Office role – Definition and importance, office
staff and their duties.
3.06.Office automation, objectives, consideration
factors of office automation, merits and demerits of office management.
of office employee, apprising the performance of office employees.
4.02.Relationship between employer and employees,
supervising office employees.
4.03.Training of office employees and Motivation of
4.04.Controlling of office Cost, Techniques and
method of Cost Control.
The office work job
5.01.The job analysis-nature of job analysis, job
analysis programme and method of collection job information.
5.02.Job description, job specification and job
5.03.Salary administration, determination of the
Salary structures and fringe benefits.
5.04.Law affecting salary determination, work
measurement objectives, and advantages and techniques.
Office Manuals and Forms
6.01.Definition and importance, Factors and steps of
preparing office manual.
6.02Types of office manual, procedure manual,
employee manual, functional manual and desk manual.
6.03.Office forms, preparation of forms, types of
office forms and designing of office forms.
Filing and Record management
7.01.File, filing, importance and necessity of
filing and principles of filing.
7.02.Filing systems, sources of files,
correspondence filing, filing process.
7.03.The records cycle, record management programme,
centralized and decentralized control.
7.04.Personal storage of records and disposition of
7.05.Indexing, methods of indexing, standardized
rules for indexing and various use of index.
1.A course in communication skills –- Leo Jones and Richard
Alexander. Cambridge University Press, Students Book.
2.Business communication systems and
Applications – Betty R. Ricks & Kay F. Gow, John Wiley & Sons, U.S.A.
3.Business Organisation-L. Rahman.
4.Office Management – J. C. Denyer.
1.Basic Business Communication – Raymond V. Lesikar, John D. petit,
JR, Marie E. Flately (7th or latest Edition). U.S.A.
2.Report Writing For Business Raymond V. Lesikar and John D. Pettit,
JR, U.S.A. (9th edition).
3.Office Management - R.K.
Sharma, Shashi K. Gupta, Sushil Nayyar.
4.Office Organisation and
Management – S.P. Arora.